Maintenance & Repair

Support

By means of support contracts DUONS ensures the follow up of network service quality. Some of these contracts require remote access of network management. This means that the technical support teams at DUONS can analyse in real time the performances of the equipment, define maintenance needs and if needed provide equipment upgrades.

Thanks to its technical support team based in Clamart, France, DUONS provides a hotline support to respond to any emergencies clients may have. This hotline is available 24/7,365 days a year, for all our clients who have taken up an appropriate support contract.

DUONS further offers its expertise for the resolution of on-site difficulties. In such cases one-off missions can be carried out in agreement with the client, in order to re-establish the operator's service without delay.

Repairs

DUONS has several repair centers (France, Australia, Mexico, Canada) and provides all the repairs to equipment from DUONS and its technical partners, in a cost-effective and timely manner.

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Maintenance

Thanks to our experience in public, private and industrial telecommunications, DUONS provides personalized industrial and software maintenance.

DUONS undertakes an operational systems analysis, and then studies rational solutions to ensure services sustainability with a view to maintaining cost effectiveness.

This approach enables operators to progressively turn to new technologies while guaranteeing an optimal Service Quality for the existing systems in place.

DUONS looks for the appropriate solutions, carries out the follow-up of obsolescent materials, repairs strategic modules and offers a high quality technical support, providing the technical maintenance best suited to the needs and demands of its clients.

Should you have a project in mind, or a query, we would love to hear from you !

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